Grievance Redressal

Effective date: 28 September 2026

If something about Reelio — a charge, a generation, your account, or how we've handled your data — hasn't been resolved to your satisfaction through normal support, this page explains how to escalate it.

1. First step: contact support

Most issues (a stuck generation, a question about credits, a login problem) are fastest to resolve by emailing supportreelio@gmail.com with your account email and a description of the issue.

2. Escalating a grievance

If you're not satisfied with the response, or haven't heard back within 5 business days, reply to the same thread with "Escalate" in the subject line, or email supportreelio@gmail.com directly marking your message as a formal grievance. We will:

• Acknowledge your grievance within 2 business days.
• Provide a resolution, or a clear explanation of next steps, within 30 days.

3. What to include

To help us resolve things quickly, please include: your account email, the approximate date/time of the issue, and any relevant screenshots or transaction references (for a payment-related grievance, see our Refund & Cancellation Policy as well).

4. Data and privacy grievances

For anything specifically about your personal data (access, correction, deletion requests), see the "Your rights" section of our Privacy Policy — the same support email handles these requests.